OuroReachEverything your IT support needs, in one place.
OuroReach is the system CTU built to run IT support. Tickets, computers, networks, security and updates all live together, so problems get found sooner and fixed faster.
What it does
🎫 Tickets
Requests by email, phone or chat land in one board, go to the right technician, and stay tied to the person and computer involved.
💻 Computers
See every computer's health, who uses it, what's installed and how its drives are doing. Technicians can connect remotely to help.
🌐 Networks
A live map of each site's switches, access points, printers and phones, with problems marked and explained.
🛡 Security
Threat alerts, warning signs of a break-in and blocking of attacks on your systems, watched around the clock.
✅ Updates
Windows updates roll out in stages, are tested first, and are checked afterward, so a bad update doesn't reach everyone.
📈 Uptime and alerts
Servers, websites and internet lines are checked constantly. The right person hears about it right away, day or night.
🌙 Fixes overnight
Common problems get tried and fixed automatically after hours, often before anyone notices them.
🤖 AI built in
AI helps people by chat and phone, gives technicians answers from your own records, and keeps notes and follow-ups from getting lost.