SMS Terms and Conditions

CTU Inc. · Effective October 29, 2026

1. Who sends the messages

Text messages are sent by CTU Inc. ("CTU", "we", "us"), a managed IT support company, including through our OuroReach support platform, to the staff of the businesses we support.

2. What we send

• One-time sign-in and verification codes (for example, the code to sign in to Windows or to our support tools).
• Password-reset codes.
• IT service alerts: updates about your support requests and notices about systems we manage for your organization.

We do not send marketing or promotional messages.

3. How you sign up

You sign up by entering your mobile number and checking the consent box on our text message sign-up form, or on your personal sign-in setup page. Signing up is not a condition of purchasing anything.

4. How often

Message frequency varies with your use: typically one code each time you sign in or reset a password, and occasional service alerts.

5. Cost

Message and data rates may apply, depending on your mobile plan. CTU Inc. does not charge for text messages.

6. Help

Text HELP to the number the messages come from for help, or email helpdesk@ctu-pc.com.

7. Stopping messages

Text STOP to the number the messages come from at any time to cancel. We will send one message confirming that you have been unsubscribed and will send no more. To sign up again, use the sign-up form. If you stop sign-in codes, ask your organization's IT contact or us about another way to sign in.

8. Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include the major US carriers; delivery depends on your carrier and coverage.

9. Privacy

We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes. How we handle your information is described in our Privacy Statement.

10. Contact us